This technology looks promising, although it has only limited browser support at the moment:
“WebRTC is a free, open project that provides browsers and mobile applications with Real-Time Communications (RTC) capabilities via simple APIs. The WebRTC components have been optimized to best serve this purpose. “
John Naughton in the Guardian has written about Obamacare’s failure to properly implement a web portal for US citizens to shop around for health insurance. What is interesting is that the problems could very easily have been mitigated by some common sense thinking.
Fred Brooks’ Mythical Man Month should be required reading for all governments embarking on any large IT project…